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Welcome, and thank you for choosing Style Them ("we," "us," "our," or "Stylist") for your personal styling services. These Terms of Service (the "Terms") govern the styling services we provide to you ("Client," "you," or "your"). By booking services, paying a deposit or invoice, or otherwise engaging our services, you agree to these Terms.

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1. Services

 

We provide personal styling services, which may include, depending on the package selected: a closet audit, in-closet styling session(s), personal shopping, outfit curation, style consultations, and related guidance (collectively, the "Services"). The specific Services, deliverables, and estimated timing will be described in your booking confirmation, proposal, or invoice.

Styling is a personal and subjective service. Our recommendations reflect our professional judgment and expertise, but taste is individual, and we do not guarantee any particular outcome or that you will love every recommendation.

 

2. Fees & Payment

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2.1 Estimated Fee

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Your fee is based on the package and scope described in your invoice or proposal (the "Estimated Fee"). Because styling timelines can vary, the Estimated Fee is a good-faith estimate and may be adjusted as described in Section 2.5.

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2.2 Payment Options

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The payment options below apply to the Full Wardrobe Reset package. For in-person shopping, event shopping, and the online shopping board, full payment is due upfront before Services are scheduled.

 

For the Full Wardrobe Reset package, you may pay using one of the following options, selected at the time of booking:

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• Option A — Payment in Full: The full Estimated Fee is due before Services are scheduled.

• Option B — Two Installments:

  • First installment (Deposit): Fifty percent (50%) of the Estimated Fee is due before Services are scheduled. This payment is a deposit that secures your booking and reserves your time on our calendar.

  • Second installment (Balance): The remaining fifty percent (50%), plus any approved additional fees, is due upon completion of the Closet Audit and initial in-closet Styling Session, or as otherwise stated in your invoice.

 

Services will not be scheduled until the first payment (full payment or deposit) is received.

 

2.3 The Deposit

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The deposit reserves your appointment and compensates us for the time we set aside and the preparation we begin on your behalf. The deposit is non-refundable, except where required by law or where we are unable to provide the Services for reasons within our control. If we cancel and cannot reschedule, the deposit will be refunded.

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2.4 Payment Methods & Timing

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Invoices are payable via cash, check, venmo and zelle. Payment is due by the date shown on the invoice. Services are considered complete when the deliverables for your package have been provided, regardless of whether the final balance has been paid.

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2.5 Changes in Scope or Timing (Additional Fees)

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Additional fees may apply if the Services require more time or a broader scope than originally estimated — for example, a larger-than-expected closet, additional sessions, extended shopping, or added deliverables you request. We will always discuss and confirm any additional fees with you before they are charged.

If you request work outside the agreed scope and we are unable to reach agreement on the additional fee, we may complete only the originally scoped Services.

 

3. Scheduling, Cancellations & Rescheduling

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3.1 Scheduling

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Appointments are scheduled after your first payment is received.

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3.2 Cancellation & Rescheduling by You

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We understand life happens. If you need to cancel or reschedule, please do your best to give us at least 48 hours' notice.

• With 48+ hours' notice: We will reschedule at no additional charge (one reschedule per session; additional reschedules may incur a fee).

• With less than 24 hours' notice, or a no-show: A $50 inconvenience fee applies and must be paid before we continue or reschedule your Services.

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3.3 No-Shows & Late Arrivals

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If you are more than 15 minutes late without notice, we may treat the appointment as a no-show or shorten the session to the remaining scheduled time without a fee reduction.

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3.4 Cancellation by Us

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If we must cancel, we will give you as much notice as possible and reschedule at the earliest mutual availability. If we cannot reschedule within a reasonable time, we will refund any prepaid amounts for Services not yet performed.

 

4. Refunds

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Because styling is a time-based, personalized service, fees for Services already performed are non-refundable. If you are unhappy with any part of the Services, please tell us — we want you to be satisfied and will work in good faith to make it right.

 

5. Client Responsibilities

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To help us deliver the best results, you agree to:

• Provide safe, reasonable access to your home, closet, or agreed location for in-person Services.

• Be present or reachable during scheduled sessions, and be ready to participate.

• Provide accurate information about your needs, sizes, budget, and preferences.

• Make timely decisions and provide feedback needed for us to proceed.

• Provide a clean, safe working environment. We reserve the right to reschedule or end a session if the environment is unsafe, and to charge for the reserved time.

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Delays caused by the Client (for example, missed sessions, slow responses, or postponed decisions) may extend timelines and, where they increase our time or scope, may result in additional fees under Section 2.5.

If we request information or materials from you (for example, photos, measurements, inspiration, or items needed to provide the Services), you agree to return or provide them within a reasonable time. If more than one (1) year passes without your providing the requested information or materials, we will no longer be obligated to complete the Services, and any deposit you paid will be forfeited.

 

6. Nature of the Services; No Guarantee

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Our Services are advisory and creative in nature. We do not guarantee specific results, that particular items will be available or fit, that any wardrobe will achieve a specific outcome, or that you will agree with every recommendation. Final purchasing and styling decisions are always yours.

If your package includes a styling board, you have one (1) month from the date you receive the board to request reasonable updates. Reasonable updates include, for example, replacing a secondhand piece that has sold, adding something we discussed that is missing, or adjusting a recommendation to better fit your needs.

 

7. Limitation of Liability

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To the fullest extent permitted by law, Style Them and its owners, employees, and contractors will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the Services. Our total liability for any claim arising out of or related to these Terms or the Services will not exceed the total fees you paid to us for the specific Services giving rise to the claim.

We are not responsible for the quality, safety, availability, fit, or performance of any third-party goods or retailers, or for allergic reactions, damage to garments, or the outcome of any purchase. Nothing in these Terms limits liability that cannot be limited under applicable law.

 

8. Photos, Media & Marketing

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We may take before-and-after photos, videos, or notes for our records and, with your permission, for marketing (such as our website or social media). You may opt out of any public use by notifying us in writing at fii@stylethem.com; we will still keep private records for our own reference. Where you appear identifiably, public use will not include your full name or personal details without your consent.

 

9. Confidentiality

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We respect your privacy. Information about your home, wardrobe, budget, and personal preferences will be kept confidential and used only to provide the Services, except as needed to carry out purchases on your behalf or as required by law.